Please read the following carefully and then click the link at the bottom of this page to initiate a remote customer support session. This will allow us to access your PC and fix many problems remotely. We typically operate on United States Eastern Standard Time and depending on your location and time zone the technician may link immediately or several hours later. Once the link has been established, please leave the PC turned on and a connector in the chuck.

After clicking the link, the screen below will appear and you must click you must then click the RUN button:

Windows will then reconfirm that you indeed want to run the software. Again, click the RUN button:

After the applet has installed you will have 30 SECONDS to click the O.K. Button below. If you do not press it within 30 seconds, you will need to restart the entire process.

Once you have read the above and are ready to go, click on the link below:

Initiate a DORC Remote Support Session NOW!

After connecting, please leave the PC turned ON, with a connector in the chuck and fringes visible. Since we may be on different time zones there may be a several hour lag between connecting and support starting. Please be patient!!